Privacy Policy

Purpose

Your privacy is important to Fleetcoach. This Privacy Policy is intended to ensure that we clearly communicate to You how Your personal information is stored with us.  You should read this Policy together with our Terms of Use which defines the meaning of the terms used in this policy.  By accessing our Website and using our Services, You consent to the terms of this Policy and agree to be bound by our Terms of Use.

Collection of Information

Providing and improving the Service requires the storage of Data about a company and/or individual. This data may include information about how you use the service and our website and also Personal Information provided which you choose to provide as defined in our Terms of Use.    

The following are a non-exhaustive list of when Fleetcoach may collect Personal Information:

  • You register to use the Services,

  • You complete questionnaires or surveys,

  • You use the Services,

  • You contact the Fleetcoach Sales and/or Support teams,

  • Visit our Website,

  • Personal information about You is provided to Fleetcoach by someone else, and

  • With Your consent.

If You provide Fleetcoach with personal information about someone else then You must ensure You are authorised to disclose that information to Fleetcoach and that Fleetcoach may collect and use that information as defined in this Policy.

You are entitled to not provide Your personal information to Fleetcoach.  However, please note that this may result in the inability for us to provide You with the Services.

Use, Disclosure and Sharing of of Personal Information

Fleetcoach collects Your personal information so that we can provide You with the Services.  Fleetcoach may use Your personal information for purposes related to the Services including but not limited to:

  • in order to verify Your identity,
  • to administer the Services,
  • provide marketing or training relating to the Services,
  • provide reporting information to the Subscriber,
  • carry out research,
  • assist with the resolution of support issues relating to the Services,
  • when we are legally compelled to disclose information to comply with laws and regulations in applicable jurisdictions, and
  • communicate with You. 

Where Fleetcoach contracts with third parties to provided services, we may provide those third parties with personal information required to carry out those services.   Those third parties will be required to maintain strict privacy standards to protect against unauthorised use or disclosure of personal information.

By using the Services provided, You consent to Your personal information being collected, held and used in this way and for any other use that You authorise.  Fleetcoach will only use Your personal information for the purposes described in this Policy or with Your express permission.

Aggregated data

By using the Service you agree that Fleetcoach can collect, aggregate and make use of non-personally identifiable data collected from You.  This data will be anonymised and will in no way identify You or any other individual.

Fleetcoach may use aggregated anonymised data to:

  • carry out research to the benefit of improving driver education,
  • work with trusted external researchers to the benefit of improving driver education,
  • publish research based on the aggregated data,
  • assist us to better understand how our customers are using our website or the Service,
  • provide our customers with further information regarding the uses and benefits of the Service,
  • provide benchmarks for You to compare Your performance against benchmark data, and
  • otherwise improve the Service.

Where anonymised and non-personally identifiable data may be provided to researchers external to Fleetcoach these researchers shall be subject to strict ethics guidelines.

Third-party websites

On our Websites you may be able to visit or link to other websites, including other websites operated by us or by unaffiliated third parties. These websites may collect Personal Information about you. This Privacy Policy does not extend to those websites, you should review the privacy policies of such other websites.

Security

Fleetcoach takes all reasonable precautions to ensure the protection of Your information from unauthorised access or disclosure.  All personal information is stored on secure servers with SSL certificates ensuring that transmission of all personal information from You to the Service, and vice versa, is encrypted.  However, we cannot guarantee the complete security of your information due to the inherently risky nature of the internet. You provide Your personal information over the internet at Your own risk.

Fleetcoach will not provide Your personal information to a third party unless it is in line with this Policy or with Your express consent.  Fleetcoach does not sell or rent Your personal information to third parties.  There may be cases where Fleetcoach is legally required to disclose Your personal information without Your consent in order to comply with legal process. 

Unauthorised access to your account

It is Your responsibility to keep Your password to the Services safe.  Should You become aware of any misuse of Your password then you should immediately change your password within the Services or via the “Forgot your password?” functionality, and notify us as soon as possible.

Your Information

It is Your responsibility to ensure that the information You provide us is accurate and up-to-date.  You may request access to the information we hold about You or request an update to that information by writing to us at support@fleetcoach.com.

Fleetcoach will process Your request in a reasonable timeframe provided we are not prevented from doing so on legal grounds.  If we are not able to carry out Your request for access to the information then we will inform You of the reason why.

Cookies

Fleetcoach uses “cookies” in the delivery of the Service.  Cookies used by Fleetcoach may contain anonymous and/or encrypted session information relating to Your use of the Services.  Fleetcoach  uses a combination of persistent and session based cookies to, for example, track site usage and track Your interaction with the Service.

You have the option to reject any cookie set by the Services but in doing so You will no longer be able to use the Services.

Updates to this Policy

Fleetcoach may update this policy periodically and without prior notice to reflect changes in our online information practices. We will post a prominent notice on this Website to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated. You should revisit this area of the Website regularly to check the Policy.  Your continued use of the Services will be deemed acceptance of any updated Policy.